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Operations management setup

Some words about operation management

Business Strategy in Balkans


Every organisation has an operations function, whether or not it is called ‘operations’. To some (especially those professionally involved in management of operations!) operations management involves everything one organisation does. In this sense, every manager is operations manager.

Wikipedia defines operations management as an area of business concerned with the production of goods and services, and involves the responsibility of ensuring that business operations are efficient in terms of using as little resource as needed, and effective in terms of meeting customer requirements. It is concerned with managing the process that converts inputs (in the forms of materials, labour and energy) into outputs (in the form of goods and services).

Operations traditionally refers to the production of goods and services separately, although the distinction between these two main types of operations is increasingly difficult to make as manufacturers tend to merge product and service offerings. More generally, operations management…

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